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Fax Out

FAQ

Free! What’s the catch?

No catch, it really won’t cost you a cent! If you’re happy with our service, please recommend it to your colleagues and friends. We earn income from the minutes generated by incoming faxes.

What happens if I change my e-mail address?

Easy. Notify us in advance of your new mail address and we’ll update our records.

How secure is it? Are my details kept private?

Faxes are as safe as emails – they can’t be intercepted. Yes, we won’t give out your private information. Your details are only used to handle your support requests

How do I sign up for GreenPlanet’s free fax-to-email service?

Just click on the fax-to-email button, fill in your details and it’s immediately activated.

What format will be used for my faxes?

You’ll receive your faxes as PDF or Tiff attachments.

Can I receive faxes on any computer?

Yes. If you have email access, you can access your faxes anytime, anywhere.

Do I keep my fax number for life?

Yes, provided you receive at least one fax a month. If you don’t receive even one fax after three months, we’ll send you a reminder. If you still don’t receive any faxes, we allocate the number to someone else. It couldn’t be fairer that that.

Do I need to install any special software?

No. Faxes are sent to your email as a PDF or TIFF attachment.

Can I use it outside of South Africa?

Usually yes, depending on whether the country’s operators support 086 numbers. The sender will have to dial 0027. Try one and see.

I accidently deleted an important fax. Can I retrieve it?

Yes. GreenPlanet stores your faxes for a week, after which they are archived. To have your fax resubmitted, contact support@greenplanetfax.co.za

What if I need more than one fax-to-email number?

You can have as many numbers as you need. Multiple fax-to-email numbers can be connected to one mail address or you can attach one fax-to-email number to up to 4 email addresses.

Is there a limit to the number of faxes I can receive?

No, not at all. You can receive as many faxes as you like – the service stays free of charge.

 

Better for our planet, best for you